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Privacy Policy

We are committed to protecting your information and respecting your privacy rights.

This page explains how we collect, use, and protect your data when you interact with us, including through our website.

 

Who We Are

This Privacy Notice is provided by The Glam House Ltd. This Notice applies to all data subjects whose personal data is collected by The Glam House.​

The Glam House is a clinic that offers a range of face and body treatments tailored to each client. We are located at 33 Crawford Place, W1H 5YQ.

Our data protection representative is Marina, who handles all data-related inquiries.

They can be reached at hello@theglamhouse.co.uk or +44 7490 856118.

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How We Collect Data

We collect personal data directly from you through interactions such as website forms, emails, and phone calls. In some cases, data may be obtained from third parties (e.g., booking platforms) when you request a service.

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What Data We Collect

  • Contact details (name, address, phone number, email)

  • Payment details (bank or credit card information)

  • Employment-related information (if applicable)

  • Medical history relevant to treatment suitability

  • Images for treatment assessment and security purposes

  • Technical details like cookies and IP addresses when visiting our site

If you provide personal data about someone else, you must have their consent. If we collect data from individuals under 16, we require parental consent.

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Why We Process Your Data

We process your personal data to:

  • Provide and recommend treatments and products

  • Offer pre- and post-treatment information

  • Confirm and remind you of appointments

  • Send updates about new products and services (opt-out available)

  • Ensure security and prevent unauthorized access

For health-related data, we rely on GDPR Article 9, which allows processing for healthcare and treatment purposes.

 

Who We Share Data

With We do not share your personal data with third parties for marketing. However, some data may be processed by third-party service providers (e.g., IT support, cloud storage) under strict security controls. Data may also be shared with legal authorities if required.

If you apply for finance, we may share your email with the finance company for direct communication.

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Data Retention

We retain personal data only as long as necessary:

  • Employee data: Up to 7 years post-employment

  • Unsuccessful job applications: 1 year

  • Client treatment records: 10 years

  • Contact details for contracts/newsletters: As long as service is active

  • Opted-out emails: Retained to ensure compliance

  • Financial records: 6 years for tax purposes

Your Rights You have the right to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Transfer your data to another service

  • Object to automated decision-making

  • File a complaint if your request is denied

For any data inquiries, please contact us at hello@theglamhouse.co.uk.

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